Return & Refund Policy

Return & Refund Policy of Ecouria Leather

We hope that you’ll love everything you ordered from ecourialeather.com. But if you are not satisfied, you can return it instantly giving the shipping charge if the product is shipped with condition. If the

product is delivered already you can return or exchange it within 7 days from the delivered date ( this condition is applicable only for unused product)

Note: We aren’t able to accept returns or exchanges unless they have been authorized by our Customer Service team [email protected]/01946691626. We do not

accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state

the reason. After receiving your email/call with exchange/return request, our customer service representatives will provide the exchange/return instructions back to you via

email or phone call. Please follow the instructions to process the exchange/return.

We’re sorry you didn’t love your ordered from ecourialeather.com. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

1. For orders canceled within 12 hours of purchase but have not been shipped, we will offer a full refund.
2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package. Otherwise you must pay the shipping charge.
3. Generally, you will receive a refund within 5 to 15 business days. (It is applicable for the full paid order)

Return/Exchange Process

1. Items can be returned or exchanged within 7 days from the delivered date. Note that overdue requests may not be accepted.
2. Return shipping fees are at the customer’s own expense.
3. We’ll email/call you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within15 days, please contact us via email/call 01946691626)

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at [email protected]/call 01946691626.

Eligibility

• Refunds are only applicable to items returned in accordance with our Returns Policy.
• Items marked as “final sale” are not eligible for a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will provide instructions on how to proceed with the return or replacement.

Contact Us

For further inquiries:

If you have any further questions, please contact our customer services at: [email protected]

kurar ghat, east rasulpur, kamrangirchar, dhaka 

Phone: +8801946691626